Here at PREACH VAPOUR we endeavour to give our customers the best customer experience possible. We will try and fix any problems that arise by troubleshooting, repair or answering your questions where we can. Do come in if there is an issue with your purchase and we will see how we can help.

Product Exchange Policy:

If there is a manufacturing flaw we can replace the device if you can demonstrate proof of purchase. Your receipt is the 3-month manufacturer’s warranty on your device so don’t lose it.

Product Refund Policy:

If you change your mind, products can only be exchanged or refunded if they are still factory-sealed, and in as-new and saleable condition.

Cancellation of an online order is possible by phone up until the product is sent by post or otherwise removed from our store.